REEF™ Mobile Help
Frequently Asked Questions
Why do I have to provide my license plate?
Your license plate is used to verify your vehicle as having an active REEF™ Mobile session on some parking facilities. Your license plate and your phone number are two ways we identify you.
Can I have more than one license plate entered?
You can add up to four license plates in your account profile, and you can change these at any time. If you already have four in the system and wish to initiate a parking session with a fifth vehicle, then you can just swap out that license plate for one of the four that you have in your profile.
Why do I have to provide my credit card?
REEF™ Mobile provides an easy way for you to pay for parking and your credit card details are retained in order to apply the parking charge. Don’t worry, your credit card information is held securely.
Can I have more than one credit card entered?
You can add multiple credit cards. Add a personal card and a business card to easily manage expenses. Just select the correct card to be billed when initiating a parking session.
Can I buy parking in advance?
REEF™ Mobile is intended to allow you to pay for parking when you arrive at the parking lot and have found an empty space. It is possible to initiate a parking session before you arrive, but there will be no assurance that a spot will be available. If you are unsure that a parking space will be available, and don’t want to risk waiting for one to open up, only initiate a parking session when you are parked safely in the lot.
Can I extend my parking session, without going back to my car?
Of course! You can extend from anywhere and at any time while the session is active. Just view the active session and press ‘extend’ to select more time.
What if I entered the wrong time, started the transaction on the wrong lot, or, I started a session with the wrong license plate?
Contact us to learn your options.
Can I stop a session or cancel a session?
You cannot stop or cancel a session once it has started.
Can I park more than one car on a lot?
You cannot have more than one active session on a single lot at any time (i.e. two cars parked in the same lot). You can have multiple active sessions on different lots (i.e. two cars parked on different lots).
I didn’t get a notification that my session was going to expire
If you are not receiving notifications, please check your phone setting to ensure you are allowing notifications from REEF™ Mobile on your device. If you are still not getting a expiry notification, please let us know.
How do I get a receipt?
From the ‘Your Account’ page, view your Purchase History, select a month, and hit the mail icon at top left. A transaction report for that month will be sent by email.
How do I delete my account?
You can always change your profile information, change or remove credit cards and license plates at any time through the app, but if you want to permanently deactivate your account, just email us at email@example.com with your name and phone number and we’ll deactivate your account.
Can I add another phone to my account?
Each account is unique to a phone and it is not possible to add a second phone to that account. If you have a second phone, create a new account for that phone, you can use the same email address and credit cards on different accounts, but each phone needs its own account.
What if I change my phone?
If you change your phone, taking your current phone number to a new device, simply download the REEF™ Mobile app on your new device, log in, and we’ll send you a code to verify the device.
Can I change the phone number associated with my account?
Yes you can. If you get a new phone with a different phone number, log in to your account using the “I’ve changed my phone number” option, we’ll verify the new number and you’ll be good to go. If your phone number was entered in error, or if you have changed your phone number more than once in the last year, you need to contact us to make the change.
Why are the rates different on the app to those posted at the lot?
Most of the time you will find rates on the app are the same as those posted at the lot, but the REEF™ Mobile app allows more flexible and friendly rates than are possible through other payment methods and occasionally you may find a discrepancy. If ever you are unhappy with a rate disparity between what you are paying though the app versus what is posted at the lot, please let us know.
What is a Convenience Fee?
A convenience fee is an amount added to a purchase price paid by the customer for the use of the REEF™ Mobile application as the payment method.
If you have any further questions or wish to speak to a member of our support, please email us at firstname.lastname@example.org.